Privacy Policy tpower3 — Your Personal Data Security is Our Priority

Tpower3 collects two main categories of data from users — information you provide directly while using the platform, and information collected automatically during your interactions with our system.

Information you provide directly:

• Registration information: Your full name, date of birth, ID card number, email address, and phone number provided when opening your tpower3 account.
• KYC information: Identity documents such as a national ID or passport uploaded for identity verification purposes when processing withdrawals.
• Financial information: Bank account or e-wallet details linked to your tpower3 account for deposit and withdrawal purposes.
• Support communications: Records of correspondence with the tpower3 support team via live chat or email.

Information collected automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• Game session data including games played, session duration, wagering, and wins for compliance and security purposes.
• Approximate location data based on IP address is used to verify permitted access regions.
• Cookie and analytics tracking data to understand usage patterns and improve the platform experience.

Tpower3 uses collected personal data solely for legitimate platform operations and service improvements. The following are the primary purposes of use:

• Account operations: Verifies identity, processes registration, manages login, and maintains the security of your account.
• Transaction processing: Processes deposits, verifies withdrawals, and maintains financial records as required by law.
• Regulatory compliance: Fulfills KYC, AML, and regulatory reporting requirements related to platform operations.
• Platform security: Detects and prevents fraud, unauthorized access, account misuse, and other illicit activities.
• Customer support: Helps resolve inquiries, complaints, and technical issues you report to the tpower3 team.
• Service communications: Sends important notifications related to your account, transactions, system updates, and relevant promotions.
• Platform improvements: Analyzes usage patterns to improve overall platform performance, interface, and user experience.

Tpower3 does not use your data for any purpose outside the scope stated above without first obtaining your additional consent.

Tpower3 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment providers: Transaction information is shared with the payment gateways you use, such as DuitNow, FPX, and e-wallets, to process your deposits and withdrawals.
• Game providers: Basic game session data is shared with third-party game providers operating within the tpower3 platform to enable gameplay functionality.
• Legal compliance: Data is shared with law enforcement authorities or regulatory bodies when required by law or a valid court order.
• Fraud prevention: Minimal data is shared with identity verification and fraud prevention service providers to protect your account.

All third parties that receive data from tpower3 are bound by confidentiality agreements and required to comply with data protection standards that are equal to or exceed those of tpower3.

Tpower3 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform usage patterns. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Saves your language settings, preferred layout, and display preferences configured within the tpower3 platform.
• Analytics cookies: Collects anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
• Security cookies: Helps detect suspicious activity, unauthorized login attempts, and any security threats to your account.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the tpower3 platform.

The security of your data is tpower3's top priority. We implement multiple layers of technical and operational protection to ensure your data is always safe from unauthorized access, modification, or disclosure.

• 256-bit SSL/TLS encryption: All communication between your browser or app and tpower3 servers is encrypted using the latest industry-standard encryption protocols.
• Stored data encryption: Sensitive data such as passwords and financial information is stored in encrypted form using strong encryption algorithms.
• Two-factor authentication (2FA): 2FA is available for all tpower3 accounts, adding an extra layer of security that prevents unauthorized access even if your password is compromised.
• Real-time monitoring: An automated threat detection system continuously monitors account activity and will flag or block any suspicious activity.
• Periodic penetration testing: tpower3 conducts regular security testing by both an internal security team and third-party experts to identify and address system vulnerabilities.
• Staff access controls: Only personnel with a legitimate need and appropriate clearance may access user data, and all access is recorded in an audit log.

Tpower3 retains your personal data only for as long as necessary to fulfill the purpose of collection or to meet applicable legal and regulatory requirements. Retention periods vary by data type:

• Active account data is retained for as long as your account remains active and in use.
• Transaction data and financial records are retained for 7 years in accordance with legal requirements for financial records and AML.
• KYC and identity verification data is retained for 5 years after account closure or the date of the last transaction.
• Technical logs and session data are retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. For data stored in physical format, documents will be securely destroyed in accordance with established procedures.

If you request account deletion before the minimum retention period expires, tpower3 will retain legally required data, but your account will be marked as closed and no longer active.

As a tpower3 user, you have clear rights regarding your personal data. Below are your key rights and how to exercise them:

To exercise any of the rights above, please contact the tpower3 support team via live chat on the platform or by email at [email protected]. All requests will be verified before processing.

Tpower3 strictly prohibits use of the platform by individuals under the age of 18. Our platform is not designed for children or minors, and we do not knowingly collect personal data from underage individuals.

During the registration process, all users are required to confirm they are 18 years of age or older. The comprehensive KYC verification process ensures that only verified adult users can access the full tpower3 service.

If tpower3 discovers that personal data has been collected from a minor, the account in question will be closed immediately and all data will be deleted as soon as possible. Parents or guardians who find that their child has registered on this platform are requested to contact the tpower3 support team immediately.

Tpower3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, technological developments, or new legal requirements. The "Last updated" date at the top of this document will always reflect the most current version.

For material and significant changes to how we handle your data, tpower3 will notify you via an in-platform notification or email to your registered address at least 30 days before the changes take effect.

Continued use of the tpower3 platform after any amendments to this Privacy Policy constitutes your acceptance of the updated policy. You are advised to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tpower3 handles your personal data, we encourage you to contact us directly.

The experienced tpower3 support team is ready to help you understand your privacy rights and handle any data-related requests. We are committed to providing a meaningful response within 5 business days for all privacy inquiries.

For the fastest response, the quickest method is via the live chat feature available on the tpower3 platform when you are logged in. You may also submit inquiries through the FAQ to find answers to frequently asked questions about privacy and account security.